Transform Your Field Service Management with Tum QR: A Comprehensive Solution

In the fast-paced world of field service management, staying ahead means leveraging technology to streamline operations, ensure customer satisfaction, and maintain equipment at peak performance. Tum QR revolutionizes the way businesses manage the maintenance, warranty, and service of devices and machinery in the field. With our cutting-edge solution, you can effortlessly oversee every aspect of your field service needs, offering both your team and your customers unparalleled convenience and efficiency.

Immediate Access to Essential Information

Imagine a world where your customers can instantly access detailed information about their equipment with a simple QR code scan. With Tum QR, this becomes reality. Each scan at the designated QR point reveals critical data about the device, including:

  • The date of the last maintenance check
  • The scheduled date for the next service
  • An option to review the complete maintenance history, if you choose to provide this level of transparency

This instant access to information empowers your customers with knowledge and helps in building trust and satisfaction.

Enhanced Customer Support with Digital Materials

Beyond just maintenance details, Tum QR enables you to enrich the customer experience by providing valuable installation guides, training materials, and instructional videos directly through the QR code. This feature not only facilitates a smoother operation of the equipment but also reduces the need for direct support calls and visits, saving time and resources for both you and your customers.

Streamlined Service Requests through Dynamic Forms

At the heart of Tum QR’s innovation is the dynamic form module, a versatile tool that allows you to tailor service and maintenance requests to fit your unique business needs. Whether it’s a form for scheduling regular maintenance, filing a service request, or ordering spare parts, the process is simplified and made more efficient. This flexibility ensures that you can address a wide array of service scenarios with ease.

Efficient Service Process Management for Field Personnel

Field service personnel are equipped with user credentials that enable them to complete and upload service or maintenance forms directly to the system upon finishing their tasks. This streamlined process not only enhances productivity but also ensures that all service records are up-to-date and easily accessible for future reference.

Real-Time Tracking from Anywhere

With Tum QR, the power to monitor and manage the entire service process is at your fingertips. Whether you’re using a computer or a smartphone, our cloud-based panel allows for real-time tracking of service requests, maintenance schedules, and much more, without the need for any additional mobile software. All you need is the camera on your smartphone to unlock the full potential of field service management.

Seamless Integration into Your Workflow

Adopting Tum QR into your service management strategy means embracing simplicity, efficiency, and innovation. Our solution is designed to integrate seamlessly into your existing workflow, providing a comprehensive set of tools that enhance your operational capabilities without the complexity.